Support
Last updated 9 October 2026
Get in touch
Email hello@vaeo.com.au. A real person reads every email, and we'll get back to you within one business day (usually sooner).
If it's about an order, please write from the email address you paid with, or include the link to your report.
My report hasn't arrived
Reports usually take 20 to 30 minutes, and sometimes a bit longer. You can check on it from your order page, and we'll email you the link as soon as it's ready.
It's worth checking your spam folder. If nothing has turned up after an hour, let us know.
Something in my report looks wrong
Tell us which section and which line. We keep every AI answer behind your report, so we can check each number against them.
If we find a mistake, we'll fix it, send you the corrected report and refund you.
Keep in mind that AI answers change from day to day. Your report shows what the AI assistants said on the day of the test, so asking an AI the same question today might get a different answer. The report doesn't show why an AI named a particular business.
Refunds
If we can't make your report, we'll refund you in full.
If the report didn't meet your needs, email us and tell us why. A real person handles every refund request, on the same business day where possible.
Refunds go back to the card you paid with and can take 5 to 10 business days to appear.
None of this affects your rights under the Australian Consumer Law.
More
See our terms of use and privacy policy.
Vaeo is a business of Trailsafe Pty Ltd · ABN 68 697 713 492